This could be happening for a couple of reasons.
1) Only actions taken through NACHC's advocacy platform (via links provided in an email OR direct action on our website) can be tracked in our database. Anyone who sends a personal email or makes a personal phone call cannot be tracked by our system.
2) Sometimes your browser's cookies can be an issue. If multiple people are using the same device to complete an action, it is possible that the first person's information is being saved in the form, and isn't registering when each new person goes to complete the action.
3) If the advocate has not completed their profile with their Health Center name/does not fill in that field on the action alert page, their action cannot be tied back to your Health Center. Make sure your advocates fill this field out each time!